Refund and Returns Policy

Every BEJARM figurine is individually handcrafted and made to order from your photos. Because each piece is created exclusively for you, our refund and returns policy differs from that of standard retail products. Please read it carefully before placing your order.

1. Order Cancellations

You may cancel your order for a full refund within 24 hours of purchase, provided that production has not yet begun. Once our artists have started sculpting or printing your custom piece, the order can no longer be cancelled, as materials and labor have already been committed to your one-of-a-kind item.

To request a cancellation, contact us at support@bejarm.com with your order number as soon as possible.

2. Custom Products Are Non-Returnable

Because every figurine is personalized and produced to your specifications, we cannot accept returns or exchanges for reasons such as change of mind, incorrect size or option selection, or photos submitted that differ from the final artistic interpretation.

We encourage you to review your order details and uploaded photos carefully before checkout. If a design preview or proof is provided for your order, production will only proceed after your approval.

3. Damaged, Defective, or Incorrect Items

We stand behind the quality of our craftsmanship. If your figurine arrives damaged, defective, or materially different from your confirmed order, we will make it right — with a free remake, repair, or refund.

To file a claim:

Approved claims are resolved with a replacement or full refund, at your preference. You will not be asked to pay return shipping for items that arrive damaged, defective, or incorrect.

4. Refund Processing

Once a refund is approved, it is issued to your original payment method within 5–10 business days. Depending on your bank or card issuer, it may take additional time for the credit to appear on your statement. Original shipping charges are non-refundable except where the item was damaged, defective, or incorrect.

5. Lost or Undeliverable Packages

If tracking shows your package as lost in transit, contact us and we will arrange a replacement or refund after confirming with the carrier. Please ensure your shipping address is complete and accurate at checkout; we cannot refund orders returned to us due to an incorrect address provided by the customer, but we are happy to reship at the cost of postage.

6. Questions

Our support team is here to help. Reach us at support@bejarm.com and we will respond within one business day.